Below you will find many of our most commonly asked questions. If you can’t find the answer you are looking for feel free to contact us here.
What’s your return policy?
Return any of our products–no questions asked–within 30 days of purchase. Please see our Returns & Exchanges page to fill out a form.
Do you ship overseas?
We currently only ship within the United States
How do I choose colors for my frame and/or mat?
We have four standard frame colors and plenty of mat options to match your team’s colors. Please see detailed information on frame and mat colors here.
I don’t see my child’s sport; do you offer custom requests?
Yes! We would love to hear from you to see if we can make a sport we don’t currently offer. Please contact us here to discuss the details.
Do you offer group rates?
Yes! We certainly do! Please contact us here for a custom quote!
How long will it take to receive my item?
The entire process will take approximately two weeks. Item processing takes 5-7 business days and shipping is typically 5-7 business days. If it has been longer than two weeks, please contact us to check on your order!
Can I send you my photo to print and use in the frame?
Yes, if you send the photo file in an e-mail, I can print it for an additional $3.00 to use in your frame job. See listing and details here.
What if I can’t find my team’s colors?
Send a photo or provide a professional team that matches your team to our email, firstname.lastname@example.org.